City of Surrey
A citizen-first digital experience for one of Canada's fastest-growing cities. Online services, accessibility, and bilingual support at municipal scale.
Where they started.
The City of Surrey needed a unified digital front door for hundreds of services, thousands of pages, and a citizen base that demands speed, clarity, and accessibility on any device.
What we built.
A Drupal-based platform with task-led navigation, governed publishing across departments, AODA-compliant components, and an integrated search that surfaces services first, content second.
Where it landed.
Faster path to top tasks, governance across dozens of departments, and a measurably more accessible citizen experience.
Insidethebuild.
A few selected screens from the live product.
WorkingwithDoodleWebfeltlikeaddingseniorpeopletoourteam,nothandingabrieftoavendor.Theyaskedthequestionswehadbeenavoidingandshippedexactlywhattheypromised.
Numbersweareproud of.
Specific, measurable, and pulled from production analytics (not assumptions).